mutubetPrivacy Policy
This page describes what data we collect when you use mutubet and how we keep that data protected. We take your privacy seriously and are transparent about our practices. Our mutubet platform collects only the information necessary to verify your account, process your payments, and provide our gaming services.
We do not sell your personal data to third parties. We use your information only for account administration, fraud prevention, payment processing, and customer support. Some of our servers may sit outside your jurisdiction, but all data is encrypted during transmission and storage. You have rights over your data — you can request access, updates, or deletion at any time.
Our privacy practices comply with applicable data protection laws in the jurisdictions where mutubet operates. If you have questions about how we handle your information, contact our support team via in-app chat or email.
What Data We Collect on mutubet
When you create an account on mutubet, we collect your full legal name, date of birth, email address, phone number, and a government-issued identity document (KTP, passport, or driving license). We use this information to verify your identity and comply with financial regulations in your jurisdiction. We also collect your address to confirm your location and ensure you are accessing mutubet from a jurisdiction where our services are legally available.
During gameplay, we collect data about your betting activity — which matches you bet on, your stake amounts, game selections, and winning/losing outcomes. We use this data to calculate your account balance, generate betting history reports, and detect unusual patterns that might indicate fraud or account compromise. We also collect technical data: your device type, operating system version, app version, IP address, and connection type. This helps us optimize mutubet performance and troubleshoot issues.
Payment and Withdrawal Information
When you deposit funds via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to mobile banking, local payment, online payment, or e-wallet virtual accounts, we collect transaction confirmations and payment method identifiers. We do not store your full bank account numbers or wallet credentials — that data is handled directly by your payment provider, and we receive only confirmation that your deposit succeeded.
For withdrawals, we keep records of the amount, method, approval status, and processing time. This data is used to reconcile your account, prevent duplicate payouts, and respond to disputes. We retain withdrawal records for the period required by law in your jurisdiction.
Our mutubet Privacy and Data Protection Practices
How We Use Your Data
We use your data for the following purposes: (1) Account verification and KYC compliance — we verify your identity matches your documents and your age meets jurisdictional requirements. (2) Payment processing — we confirm deposit and withdrawal transactions and reconcile your balance. (3) Fraud prevention — we analyze betting patterns to detect account compromise, money laundering, or use of stolen payment methods. (4) Customer support — we use your contact details and account history to respond to your inquiries. (5) Service improvement — we analyze how mutubet is used to optimize the app, fix bugs, and add features.
We do not use your data for marketing unless you explicitly opt in to promotional emails or push notifications. We do not sell your data to advertisers, data brokers, or third parties outside our organization.
Third-Party Processors
We use external service providers to operate mutubet. Payment processors (DANA, e-wallet, bank networks) receive your payment information directly from your device — we do not relay your credentials to them. Identity verification services may receive your government ID document to confirm authenticity — we use certified third-party services that comply with data protection standards.
Our hosting provider stores mutubet databases. We require all processors to maintain data protection standards equivalent to our own and to use your data only for the purposes we specify. We do not give third parties permission to use your data for their own marketing.
Cookies and Tracking
Our mutubet platform uses cookies to maintain your login session and remember your preferences (language, notification settings, odds format). These are functional cookies — necessary for the app to work. We do not use tracking cookies to follow your behavior outside mutubet.
If you use mutubet on iOS via browser, your Safari cookie settings apply. If you use our Android app, cookies are stored locally on your device. You can clear cookies in your browser settings, but this will log you out of mutubet.
- Session Cookie
- Maintains your login state so you remain authenticated while using mutubet without re-entering your password repeatedly.
- Preference Cookie
- Stores your language, theme, and notification preferences so mutubet remembers your settings across sessions.
- Device Identifier
- A unique code for your phone or tablet that helps us recognize your device if you log out and back in.
Your Rights on mutubet
You have the right to access all personal data we hold about you. Contact our support team and request a data access report — we will provide a copy of your account information, KYC documents, transaction history, and notes within a reasonable timeframe.
You can request correction of inaccurate data — if your name or address is wrong in our system, we will update it. You can also request deletion of your account and associated data, subject to legal requirements to retain records (anti-money-laundering and tax law typically require 5–7 years of retention). If you request deletion, we will remove your personal data but retain transaction records as required by law.
Data Protection Across Jurisdictions
Our mutubet servers are located in secure data centers. Some of these centers may be outside your country — for example, if you are in Jakarta, Surabaya, Bandung, or Medan, parts of our infrastructure may be hosted internationally. However, all data in transit to and from our servers is encrypted using TLS 1.2 or higher, and all data stored on our systems is encrypted at rest. We apply the same data protection standards regardless of server location.
If your jurisdiction has specific data residency requirements or data protection regulations, we respect those requirements. If you have concerns about where your data is stored, contact our compliance team.
Security Measures
We protect mutubet accounts using encrypted passwords, optional two-factor authentication (2FA), and automatic session timeouts. We log all access attempts and monitor for suspicious activity. If we detect an unauthorized login attempt, we notify you immediately via email or push notification.
We use industry-standard firewalls and intrusion detection systems. Our team undergoes regular security training. However, no online system is non-specific info secure — if you believe your mutubet account has been compromised, contact support immediately and we will reset your password and review account activity.
Changes to This Policy
We may update this privacy policy to reflect changes in law or our practices. When we make material changes, we will notify you via email or in-app notification. Your continued use of mutubet after the change takes effect means you accept the updated policy.
Contact mutubet
If you have questions about how we handle your data, want to exercise your rights, or have privacy concerns, contact our support team via in-app live chat, email, or the contact form in your account settings. We serve users across Jakarta, Surabaya, Bandung, Medan, and other supported jurisdictions. We aim to respond to data access and privacy requests within 10 business days.